Privacy Policy

1. Information We Collect

We collect information you provide directly, automatically through your use of the app, and in some cases from third parties.

1.1 Information You Provide

• Full Name: Used for account registration, tenant profiles, and owner profiles.
• Email Address: Used for account creation, authentication, communication, and service notifications.
• Phone Number: Used for contact between tenants and PG owners, and for OTP-based verification.
• Profile Photos & Document Images: Uploaded voluntarily for tenant ID verification or profile pictures. Stored securely in our cloud infrastructure.
• Payment Information: Rent payment details (transaction IDs, payment status). We do not store raw card numbers; payments are processed via certified third-party gateways.
• Address & Location Details: PG property addresses entered by PG owners/managers.

1.2 Information Collected Automatically

• Device Information: Device model, operating system version, unique identifiers, and mobile network information.
• Usage Data: Features accessed, pages visited, time spent, crash reports, and performance data.
• Log Data: IP address, access times, and referring URLs.

1.3 Permissions We May Request

• Camera & Photo Library: To allow uploading profile pictures or document scans.
• Notifications: To send rent reminders, payment confirmations, and service updates.
• Storage: To cache application data for offline functionality.

You may revoke any permission at any time through your device settings. Revoking permissions may limit certain features.

2. How We Use Your Information

• To create and manage your PGMS account
• To facilitate rent payments, generate receipts, and maintain payment history
• To enable communication between PG owners and tenants
• To send important service notifications, reminders, and alerts
• To verify user identity and prevent fraud
• To improve, personalise, and develop the Service
• To diagnose technical problems and ensure platform security
• To comply with legal obligations

We do not use your personal data for unsolicited marketing or sell it to any third party for advertising purposes.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

Trusted third-party providers (cloud hosting, payment processing, analytics) are contractually obligated to keep your information confidential and use it only to provide the requested services.

3.2 Within the PGMS Platform

Certain profile information (name, phone number) may be visible to the other party in a tenancy relationship — e.g., a PG owner can see their tenant's name and contact.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority.

3.4 Business Transfers

In the event of a merger or acquisition, your information may be transferred to the acquiring entity under the same privacy protections.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. When you request account deletion, we will delete or anonymise your personal information within 30 days, except where retention is required by law.

5. Data Security

We implement industry-standard technical and organisational security measures including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Role-based access control for internal systems
• Regular security audits and vulnerability assessments

No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (Data Deletion): Request deletion of your personal data.
• Right to Restriction: Request restriction of processing of your data.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to certain types of processing.
• Right to Withdraw Consent: Withdraw consent at any time without affecting prior lawful processing.

7. Children's Privacy

PGMS is not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

8. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, sending a notification through the app. Continued use of PGMS after changes constitutes acceptance.

9. Contact Us